Shipping Policy

Short version: we ship within the United States only. Shipping is a flat $3.99, and it's free on orders of $30 or more. Orders leave here within 3 business days and most land about 6 business days after you order. Tracking is emailed the moment yours is on the way.

Where we ship

We currently ship to addresses in the United States only — all 50 states, plus Washington, D.C. We are not shipping internationally yet, including to Canada.

If you're ordering to a PO box or an APO/FPO address, email us at getcliprex@outlook.com before you order and we'll confirm whether we can deliver there.

What shipping costs

$3.99 flat rate on orders under $30
Free on orders of $30 or more

The $30 threshold is measured on your order total after any automatic multipack discount and before tax — the same number you see as your subtotal at checkout. Your exact shipping cost is always shown at checkout before you pay. We never add a handling fee.

How fast it ships

Processing: orders are packed and handed to the carrier within 3 business days. Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday start processing the next business day.

Transit: typically 2–5 business days once it's with the carrier. In practice most orders arrive within about 6 business days of being placed.

Any delivery date shown on our site is a good-faith estimate based on those timings, not a guaranteed delivery date. Carrier delays, weather and peak periods can push it out. If your order is running noticeably late, email us — we'd rather hear from you early.

Tracking

You'll get a shipping confirmation email with a tracking number as soon as your order leaves. If it hasn't arrived in your inbox, check your spam folder first. If there's no tracking after 5 business days, email getcliprex@outlook.com and we'll chase it down.

Tracking can take up to 24 hours to start showing scans after you receive the email. That's normal and doesn't mean the package is stuck.

Getting the address right

We ship to the address entered at checkout exactly as you typed it, so please double-check it. If you spot a mistake, email us within 12 hours of ordering and we'll fix it if the order hasn't shipped yet.

If a package comes back to us as undeliverable because of an incorrect or incomplete address, we'll email you. You can either have it reshipped to a corrected address (you cover the $3.99 postage for the second attempt) or take a refund for the products, less the original shipping cost.

Lost, stolen or damaged packages

Marked delivered but missing: give it 48 hours — carriers occasionally scan early or leave packages with a neighbour or in an unexpected spot. Then check around your property and with anyone else at the address. If it still hasn't turned up, email us within 14 days of the delivery scan and we'll sort it out with a replacement or a refund.

Lost in transit: if tracking stops moving for more than 7 business days, contact us and we'll open a carrier trace or simply send a replacement.

Arrived damaged: send us a photo of the item and the packaging within 14 days of delivery and we'll replace it free. You don't need to send the damaged one back unless we ask.

Risk of loss passes to you on delivery, but the paragraphs above are how we actually handle it — we'd rather keep a customer than win an argument.

Taxes

US sales tax is calculated and shown at checkout where we're required to collect it. Because we ship domestically only, there are no customs charges, duties or import fees on any order.