Refund & Return Policy

Short version: you have 30 days from delivery to send it back for a refund, as long as it's unused and in its original packaging. If it arrived defective, damaged or simply wrong, we replace it free and we cover the postage. Start either one by emailing getcliprex@outlook.com.

The 30-day window

You can return any item within 30 days of the day it was delivered. To be refunded, it needs to be:

unused and in the same condition you received it, and
in its original packaging.

Clipping it on to see how it sits is fine — that isn't "used". Carrying it every day for three weeks is.

How to start a return

Email getcliprex@outlook.com with your order number and which items you're returning. A line on why helps us make the product better, but it isn't required.
We'll reply within one business day with a return authorisation and the address to send it to. Please don't ship anything back before you have that email — returns sent to an unconfirmed address can't be matched to your order, and we may not be able to refund them.
Send it back with a tracked service and keep the receipt until your refund lands.

Who pays return postage

Changed your mind: you cover the return postage, and the original $3.99 shipping isn't refunded. Everything you paid for the products is.
Our mistake — defective, damaged, or not what you ordered: we cover it completely, including the original shipping. You are never out of pocket for something we got wrong.

Defective, damaged or wrong items

Email us within 30 days of delivery with a photo of the problem. We'll send a free replacement, or refund you in full if you'd rather. In most cases you won't need to ship the original back — we'll tell you if we need it.

This covers manufacturing faults and shipping damage. It doesn't cover ordinary wear, loss, or damage from use the product isn't built for.

Refunds on multipacks

Our multipack discounts apply automatically across the whole cart, so if you return part of a multipack we refund each returned item at the discounted per-unit price you actually paid, not the full list price.

If returning part of an order technically drops it below a discount tier, we don't claw the discount back on the items you keep. The price you paid for those stands.

When you get your money

We inspect and process returns within 2 business days of them arriving, and issue the refund to your original payment method. Refunds are typically issued within 5–10 business days of us receiving the item, and your bank or card issuer may take a few more days to post it to your statement.

We'll email you when the refund goes out. If it's been 10 business days since that email and you still don't see it, check with your bank first, then email us and we'll dig in.

Exchanges

The fastest way to swap a colorway, or to switch between the hook and no-hook version, is to return the original for a refund and place a new order — that way you're not waiting on two shipments back to back. If you'd rather do a straight exchange, email us and we'll arrange it.

Cancelling an order

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full — no questions, no fee. Once it's with the carrier, treat it as a return.

Gifts

If you received a ClipRex as a gift, email us with the order number from the packing slip and we'll handle the return or exchange with you directly.

Before you dispute a charge

If something has gone wrong, please email us first. We're a small operation and we read every message — nearly everything is faster to fix directly than through a bank dispute.